Acceptance of Terms
Welcome to Lumière Skin. These Terms of Service ("Terms") govern your use of the Lumière Skin mobile application, website, and related services (collectively, the "Service").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
Eligibility
You must be at least 13 years old to use Lumière (16 in the EU/EEA). By using the Service you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms.
The Service
Lumière provides the following features:
- AI Skin Analysis — AI-powered analysis of selfie photographs to assess skin health.
- Personalised Skincare Routines — Custom AM/PM routines built around your profile.
- Product Recommendations — Skincare products suited to your skin type and goals. Some recommendations may include affiliate links (see Affiliate Disclosure).
- Progress Tracking — Historical skin data, photo journey, and weekly comparisons.
- Skin Journal — A personal journal for documenting your skincare journey.
- Weather-Based Alerts — Optional notifications adjusted to local weather and UV index.
- Educational Content — Information about ingredients, routines, and best practices.
We reserve the right to modify, add, or discontinue features at any time with reasonable notice.
Medical Disclaimer
THIS IS IMPORTANT — PLEASE READ CAREFULLY.
Lumière Skin is NOT a medical device. Our Service has not been evaluated or approved by the FDA, EMA, or any other medical regulatory authority.
AI skin analysis is for informational and educational purposes only. The analysis results, skin assessments, skin health scores, product recommendations, and any other outputs generated by our AI technology do not constitute medical advice, diagnosis, or treatment.
Lumière does not diagnose, treat, cure, or prevent any disease or medical condition. Our AI models are designed to identify common skin characteristics and cosmetic concerns. They are not designed or validated to detect, diagnose, or monitor medical skin conditions, diseases, or disorders.
Lumière is not a substitute for professional dermatological advice. If you have concerns about your skin health, notice unusual changes, experience persistent skin issues, or have any medical questions, please consult a qualified dermatologist or healthcare provider.
Pricing & Subscriptions
Free tier. Lumière Skin is free to download and use. The free tier includes your AI skin scan summary (Page 1 of the report), your skin health score, AT A GLANCE bullets, top findings, "What to Do Next" guidance, daily routines, journal, reminders, basic progress tracking, and the community feed.
Lumière Pro. Pro is an optional paid tier that unlocks the full clinical report (Page 2 — visible findings, AI insight, change alerts, deep-dive recommendations), the Lumière Coach pattern-detection layer (kit compatibility, adherence intelligence, anomaly alerts), milestone before/after unlocks, and richer Skin Twin features.
Pricing. Pro is offered at:
- Monthly: $14.99 per month, with a 7-day free trial. After the trial, your card is charged $14.99 per month until you cancel.
- Annual: $99 per year (≈ $8.25/month), with a 7-day free trial. After the trial, your card is charged $99 once per year until you cancel.
Prices are in USD. Local taxes (VAT, GST, sales tax where applicable) are added by our merchant of record at checkout.
How billing works. Subscriptions purchased on the web or Android are processed by Lemon Squeezy (Lemon Squeezy, Inc.), our merchant of record. Lemon Squeezy handles payment processing, tax collection, invoicing, dunning, and the secure storage of your payment method. We never see or store your card details. Your receipts and any refund-related correspondence come from Lemon Squeezy.
Free trial. Both plans include a 7-day free trial. You will not be charged during the trial. If you cancel before the trial ends, you will not be charged.
Auto-renewal & cancellation. Subscriptions auto-renew at the end of each billing period. You can cancel at any time from your Lemon Squeezy customer portal (a link is included with every receipt) or by emailing support@lumiere-skin.us. After cancellation, your Pro access continues until the end of the current paid period, then reverts to the free tier — your data, history, scans, and routines remain intact.
Refunds. Lemon Squeezy follows a 30-day refund policy on initial purchases at our discretion. Renewal charges after the trial are generally non-refundable, but we evaluate every refund request on its merits. Email support@lumiere-skin.us within 30 days of any charge to request a refund review.
iOS users. Apple App Store policy may require subscriptions for digital features to be processed through Apple In-App Purchase. We are working with Apple on a compliant rollout for iOS. If you signed up via Lumière Pro on the web before any change, your subscription remains managed through Lemon Squeezy and is honored on every platform you sign in on.
Future changes to pricing. We may change prices or introduce new plans in the future. Any price change will not affect your current billing period, and we will notify you in-app and via email at least 30 days before the next renewal at the new price. You can always cancel before the change takes effect.
Affiliate Products
Product recommendations within Lumière may contain affiliate links to third-party retailers and brands.
- We earn commissions on purchases made through these affiliate links.
- The presence of affiliate links does not affect the prices you pay.
- Affiliate relationships do not influence our AI's skin analysis or your skin health scores.
- You are never required or obligated to purchase any product through our affiliate links.
- Third-party purchases are subject to the respective retailer's terms.
User Content
You retain full ownership of all content you upload to Lumière, including photographs, journal entries, reviews, and other personal content ("User Content").
By uploading User Content to the Service, you grant Lumière a limited, non-exclusive, non-transferable, revocable licence to:
- Process and analyse your photos using our AI systems for the purpose of providing skin analysis.
- Store your content securely to provide the Service features.
- Display your content back to you within the app.
This licence exists solely for the purpose of providing and improving the Service. We will not use your User Content for advertising, sell it to third parties, or share it publicly without your explicit consent.
Community Guidelines & Content Moderation
Lumière's community features (the Glow Feed, comments, and Skin Twin chat) are subject to our Community Guidelines, which form a binding part of these Terms.
We commit to reviewing every reported piece of content within 24 hours of submission. Confirmed violations result in content removal and, where appropriate, account warnings or termination.
For moderation appeals or urgent content concerns, contact moderation@lumiere-skin.us.
Prohibited Conduct
- Use the Service for any unlawful purpose.
- Upload content that is illegal, harmful, threatening, abusive, or defamatory.
- Attempt to reverse engineer, decompile, or derive the source code of our AI models.
- Scrape, crawl, or use automated tools to extract data from the Service.
- Interfere with or attempt to gain unauthorised access to the Service.
- Impersonate any person or entity.
- Use the Service to transmit viruses, malware, or harmful code.
- Circumvent or disable security features.
- Create multiple accounts for fraudulent purposes.
Violation of these terms may result in immediate suspension or termination of your account.
Intellectual Property
All content, features, and functionality of the Service — including the Lumière brand name, logo, AI models, algorithms, UI designs, graphics, text, software, and documentation — are owned by Lumière Skin and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Account Termination
You may delete your account at any time through the Privacy Controls page in the app, or by visiting our delete account page. We may suspend or terminate accounts that violate these Terms or our Community Guidelines.
Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
Limitation of Liability
To the maximum extent permitted by law, Lumière Skin and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
Dispute Resolution
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration. You agree to first contact us at legal@lumiere-skin.us to attempt to resolve any dispute informally before initiating arbitration proceedings.
Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and notify you via the app. Your continued use of the Service after changes constitutes acceptance.
Contact Us
Lumière Skin
General:
support@lumiere-skin.us
Legal:
legal@lumiere-skin.us
Privacy:
privacy@lumiere-skin.us