Contact Us
Pick the address that best fits what you need. All inboxes are monitored by a human and we respond to every message within 24 hours on business days.
General Support
Account issues, login trouble, app bugs, feature requests — anything that doesn't fit the categories below.
support@lumiere-skin.usPrivacy & Data Requests
Data export, deletion requests, GDPR / CCPA rights, cookie questions, parental notice for minors.
privacy@lumiere-skin.usContent Moderation
Report abuse, appeal a removed post or comment, ask about community guideline enforcement.
moderation@lumiere-skin.usLegal & Compliance
Terms of Service questions, intellectual property concerns, DMCA notices, dispute resolution.
legal@lumiere-skin.usFrequently Asked Questions
Is Lumière really free?
The free tier is generous and covers the AI scan summary, your skin score, top findings, daily routines, journal, reminders, progress tracking, and the community feed — forever. Lumière Pro is an optional paid tier ($14.99/month or $99/year, both with a 7-day free trial) that unlocks the full clinical report, the Coach pattern-detection layer, milestone before/after unlocks, and richer Skin Twin features. See our Terms for full pricing details.
Is my skin data safe?
Yes. All photos and personal data are encrypted in transit (TLS 1.3) and at rest (AES-256), stored in isolated AWS S3 buckets, and never shared with advertisers or sold. AI analysis happens via Google Gemini under a data processing agreement that prevents your photos from being used to train general models. See our Privacy Policy for the full details.
Is the AI a medical diagnosis?
No. Lumière is not a medical device and our AI assessments are for informational and educational purposes only. Always consult a qualified dermatologist or healthcare provider for medical skin concerns. See our Medical Disclaimer.
How do I delete my account?
You can delete your account at any time:
- In the app: Profile → Privacy & Data → Delete My Account
- Via the web: Use this form
- By email: privacy@lumiere-skin.us
All your data — photos, profile, scans, chat history, journal entries, comments — is deleted from our systems within 30 days.
How do I report a user or post?
Tap the Report button on any post or comment inside the app. We review every report within 24 hours. For urgent issues, email moderation@lumiere-skin.us.
How do I block another user?
Tap Block on any post, comment, or user profile. You can manage your blocked list at any time in Profile → Privacy & Data → Blocked Users.
Can I use Lumière without taking a face scan?
Yes. After completing the quiz you can skip the scan and explore the app. Some features (the Skin Journey, AI insights, progress tracking) need at least one scan to work — but routines, the community, and Skin Twin are all available scan-free.
Why am I not getting a verification email?
Check your spam folder first. If you still don't see it, our team can manually verify your account — email support@lumiere-skin.us from the address you signed up with.
Where can I send feedback?
We love hearing from users. support@lumiere-skin.us — please include "Feedback" in the subject line.